To allow you full access to our platform, we are required to gather certain personal information. This ensures we adhere to our legal requirements and uphold the agreement between you and Autoshine. Without this information, you may not be able to fully access the platform.
(a) Account Information: When you sign up for an account, we collect certain details, including your first name, last name, phone number, email address, and date of birth.
(b) Profile and Car Information: to use specific features of the platform, such as placing an order or booking any of our services, we may ask you for some additional information. This can include your address, phone number, profile picture, and car details like your vehicle’s number plate.
(c) Identity Verification Information: To establish a transparent environment and meet applicable laws, we may collect your identity verification information. This can be an ID issued by the government, a passport, or other authentication information. You can contact Autoshine customer service to get further information.
(d) Payment Information: To process your payments securely, we may ask you to provide financial details, such as your credit card information. This is for orders or service bookings on the platform.
(e) Interactions with Autoshine: We collect information about your interactions with us, including any details you choose to provide when you contact Autoshine or use the platform to share your preferences.
You can choose to provide us with additional personal information to customize your experience with Autoshine. This information will be processed according to our policies or with your consent, as applicable.
(a) Additional Profile Information: You may choose to provide extra details for your Autoshine profile, such as gender, preferred language(s), city, and a personal
description. Depending on your account settings, some of this information will appear on your public profile and could be visible to Autoshine’s trusted third-party service providers.
(b) Information of personal contacts: You may choose to share the address of your current work, relatives, or other points of interest. This can allow you to access certain features, such as inviting others to use Autoshine.
(c) Other Information: You may otherwise choose to provide us with information when you fill in a form, update or add information to your Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, share your experience or reviews with us, or use other features of the Platform.
You may choose to share certain information, such as preferences, service requests, national ID or other relevant details with third-party providers when prompted on the platform to help facilitate specific services.
(a) Platform Interaction Data: When you use our platform or its payment services, we automatically collect details about the services you use and how you use them. This information is crucial to fulfill our agreement with you, meet legal requirements, and improve the functionality of the Platform and payment services.
(b) Location Information: When you use certain features of the Autoshine Platform, we may collect information about your location. This helps us provide you with a more personalized experience. You can manage or turn off location services in your device settings at any time. If location sharing is turned on through your device or app permissions, Autoshine may still collect this information even when the app is not in use.
(c) Usage Information: We may collect other information about your interaction with our platform, such as pages viewed, orders placed, and other activity on the platform.
(d)Device and Activity Data: We automatically collect log and device data when you access or use the Platform, even if you have not created an account or logged in. This data may include information about how you use the Platform, such as the links you click, including links to third-party applications, your IP address, the dates and times you access the Platform, your device’s hardware and software details, device events, unique identifiers, crash reports, cookie data, and the pages you view before or after using the Platform.
(e) Cookies: We or our business and technology partners may use cookies or similar tracking tools on the Platform. They can also engage others to track your activity on our behalf. We collect these cookies when you interact with our platform, mobile app, online ads, or email communications. Information may be collected automatically through tools such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. This information is collected in a way that does not identify you personally and is used to better understand website traffic and enhance your experience. In some instances, the data collected through these technologies may be linked to your personal information.
(f)Third-Party Tracking: Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website or app. They may also combine it with information collected from other sources and apps on the internet and use that information to provide measurement services and target ads. The user can choose not to allow the collection and use of information for ad targeting, either by changing their Facebook account ad settings or by contacting our customer Service with a description of their request and validation information.
(g) Do Not Track Signals: “Do Not Track” signal in the HTTP header does not have any regulation on how to interpret it. Which is why even if you have disabled the usage of cookies from your browser or mobile app settings, the Autoshine platform currently does not respond to it.
(h) Payment Transaction Information: Autoshine Platform collects information about your payment transactions, such as the payment method and its expiration date, amount, date and time, billing postcode, email address, credit or debit card information, address other information related to the transaction. This information is mandatory to collect for the proper fulfillment of your agreement with Autoshine and to allow the provision of payment services.
We may collect information about you from others who use our platform or payment services. We may also combine this data or information collected from other sources with the information collected through our platform or payment services. Also note that Autosine does not control or take responsibility for how these third parties handle your information. Any requests regarding how your data is shared with us should be directed to the relevant third party.
(a) Data from Linked Services: when you link, connect, or log in to your account using a third-party service like Google or Facebook, they may share certain information with us. This information may include your registration details, friend list, and other profile information. The information shared with us depends on the third-party service and your privacy settings with them.
(b) Background Information: As part of our user vetting process, we may request reports from publicly available records when needed. This may be obtained by using your information, such as your full name or date of birth. This can include local background and police checks, where permitted by law or with your consent when necessary.
(c) Referrals: When invited through our referral service, the person who invited you may share your personal information, such as your email address or other contact information.
(d) Other Sources: Other Sources: where permitted by law, we may receive additional information about you, such as demographic data or information related to fraud detection and safety from third-party service providers or partners. We can also combine it with the information we have. For example, with your consent where required, we may receive background check results or fraud alerts from identity verification providers to support fraud prevention and risk assessment. We may also receive details about your activities both on and off the Platform, including your interactions with partner ad networks through our partnerships.
Our platform, including our website and application, is not intended for users below the age of 18. If you get to know about the processing of personal information about a child inappropriately, we encourage you to contact us or our customer service team, as we take this matter with utmost seriousness. We do not knowingly collect any data from children below the age of 18, and we also verify the user’s age.
By using our platform, all users provide consent to the terms mentioned in this Privacy Policy and acknowledge our procedures for collecting, processing, and sharing data. Access to certain features of our website and application depends on our data collection and sharing policies. Users can choose to withdraw from these activities through their privacy settings. You can contact our Autoshine Customer Service team to learn more.
3.1 Autoshine may disclose your information, including personal details, to courts, law enforcement, government or tax authorities, or authorized third parties when required by law, or when such disclosure is reasonably necessary and permitted under applicable regulations.
(i) to comply with our legal obligations
(ii) to comply with legal process and to respond to claims asserted against Autoshine
(iii) to respond to valid requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any of our users to legal liability
(iv) to enforce and administer our Terms of Use
(v) to protect the rights, property, or personal safety of Autoshine, its partners, its franchisees, its licensees, its employees, its users, or members of the public.
3.2 These disclosures may be important for our or a third party’s genuine interest in keeping the platform secure, preventing harm or crime, enforcing or defending legal rights, facilitating the collection of taxes, and preventing damage or tax fraud. These disclosures are needed to comply with our legal obligations and to protect you or any other individual’s genuine concerns.
4.1 Autoshine reserves the right to change this Privacy Policy at any time. It is your responsibility to ensure that you are up to date with the recent provisions and terms of our Privacy Policy. The Privacy Policy is effective 5 days from the time it is published on our website or application. If you disagree with the Privacy Policy, you reserve the right to cancel your account and inform our Autoshine customer service team of your concerns or disagreement with the terms of the new Privacy Policy.
